Private Customers: Terms and Conditions
Applicable to all Products and Services
I. Interpretation
In these terms and conditions, the following terms will have the indicated meaning:
1. 'Account' means the account with Flint opened in the name of the Customer who will be responsible for all payments under this Agreement and to whom Flint has primary obligations.
2. 'Cellarage' means the product storage services provided by Flint to Customers.
3. 'Customer' or 'you' means the person or entity listed on the Account.
4. 'Customer Reserve' or 'Reserve' means products stored by a Customer, or by Flint on behalf of the Customer, at Our Bond or any other facility recognised by Flint from time to time and in terms of the Cellarage terms and conditions.
5. 'En Primeur' is a French wine trade term and refers to wine which is sold as a 'future', that is prior to being bottled and for delivery at a future date. En Primeur wines are usually offered, and shipped, one or two years after the vintage and special terms and conditions are applicable to these wines.
6. 'In Bond' means Products held in a bonded warehouse and in respect of which duty and VAT have not been paid.
7. 'Flint Wines ('Flint')' is owned and operated by Flint Wines Limited, registered in the UK under the Company registration number: 05735365, and our registered address is 16A Stannary Street, SE11 4AA, London, hereafter called 'us'.
8. 'Net Proceeds' means the sale price of a wine sold through our Broking Services less Flint’s fee, as listed on our services price list from time to time.
9. 'Products' means all wine, spirits and fortified wine supplied by Flint under these terms and conditions and will include glassware, tickets and gift vouchers.
10. 'Services' means all services provided by Flint under these terms and conditions, which include brokerage, delivery and storage.
11. 'VAT' means value-added tax.
12. 'Our Bond' means the bonded storage facility, LCB Drakelow Tunnels, Kingsford Lane, Wolverley, Worcestershire, DY11 5RZ, or any other facility designated by Flint from time to time.
13. 'Flint Club' means our membership club, with 'Members' meaning those enrolled in the club, as set out below in Clause XIV.
14. Except as otherwise stated in these terms and conditions or required by their context, the singular will include the plural and references to gender will include them all.
15. References to the 'Customer/You' will include any legal or natural person and include unincorporated groups of persons.
16. Headings are for ease of reference only.
17. Flint reserves the right to amend these terms and conditions. Such amendments will be published on our website from time to time. All transactions on or after the publication date of the update will be undertaken in accordance with the latest version of these terms and conditions.
II. Basis of Contract
Title / Account Usage:
1. Where the Customer authorises a third party to utilise his/her account, such Customer will remain responsible for all purchases on his/her account made by the authorised person until such authorisation is cancelled. Authorisation and cancellation thereof must be provided by written confirmation to Flint. No authorisation will be complete until confirmation of receipt by Flint.
2. Where Products are held by a Customer, title to such Products will be deemed to be held by the account holder and any authorised third party will have no right or title to any such Products.
3. Where two or more persons hold a joint account, they will each be jointly and severally liable in respect of all orders placed on such account until such time as the joint account is closed or replaced by an individual account. Closures and conversion to an individual account must be communicated to Flint in writing by all persons and such closure or conversion will only be implemented once the existing account is settled in full or authorisation to transfer the balance is received.
4. Where Products/Reserves are held jointly by two or more persons, title to such Products/Reserves will only be passed upon receipt of proof thereof (e.g. letter of executorship or divorce order).
5. This agreement constitutes the terms and conditions upon which Flint is prepared to provide the Services and/or sell the Products to the Customer. The placing of any order for Products or Services by the Customer will be deemed to constitute an offer which includes these terms and conditions.
6. These terms and conditions will be subject to the laws of England and Wales and the English Courts will have exclusive jurisdiction ('Applicable Law').
7.We will endeavour to resolve any disputes quickly and efficiently, and, in the event that an issue cannot be resolved by our staff, it will be escalated to our senior management. Where a matter cannot be resolved, nothing in these terms and conditions limits or excludes your statutory rights as a customer ('Disputes Resolution').
8. From time to time Flint may not be able to honour its obligations due to circumstances beyond its control. In these circumstances, we will not be liable for non-performance. Should these circumstances continue for an unreasonable period, your order will be cancelled and you will receive a refund ('Force Majeure').
9. Flint will not supply alcohol to any person under the age of 18 in the UK. By placing an order, you confirm that you are 18 years or older. Please note that all attendees at Flint ticketed events must also be 18 or older. We reserve the right to refuse entry to any person unable to produce photographic identification with proof of age.
10. Allergens information is available on request.
Privacy
1. Please read our privacy policy.
2. If you register for some of our Services, we will collect information about you to enable us to provide this Service. You have a right to access all information that we hold about you.
3. In certain circumstances we may run a credit check on a Customer, which information will be kept confidential.
4. When you pay electronically we may verify the personal information provided by you against third party databases and such information may be disclosed to a registered Credit Reference Agency which may keep a record of such information. By accepting these terms and conditions you are also consenting to this verification process and the recording of such information as explained above. This process is to safeguard you and to ensure that your card is not being used without your consent.
III. Quality and Availability
1. This clause is only applicable to products that were originally purchased through us and excludes broking stock unless it was originally purchased from us.
2. If a product is corked or otherwise faulty we will, in the first instance, offer a replacement bottle. If we are unable to replace the bottle from our stocks, we will offer a credit to the original invoice value of the wine, subject to the return of the bottle of wine in question.
3. In the event that the wine has been kept too long, for example past our recommended drinking windows, or stored by you inappropriately, we may not be able to offer a refund or a replacement. For the purposes of determining whether the wine has been stored too long, we would rely on our knowledgeable buyers to provide a recommended drinking window. For purposes of determining storage conditions, the refund cannot be offered after one month from date of delivery.
IV. Placing an Order and Cancellation
1. You may place an order for Products and/or Services with Flint by:
a. Visiting the website and purchasing the wine directly online
b. Calling our office or one of our wine advisors directly
c. Emailing [email protected] or one of our wine advisors directly
2. A Customer order is an offer to buy from Flint but there will be no contract between you and Flint unless and until your order has been accepted by us and an invoice raised and, in the case of products, until such time as the ordered products have been dispatched to you. Until such time as the order has been accepted or the products despatched to you or placed in your Customer Reserves, we may decline to supply the Products or Services to you without giving any reason. Once we accept your order or despatch the Products, a contract will be concluded between you and Flint on these terms and conditions.
3. In the event that we are unable to accept your order, we will advise you accordingly and no charge will be levied. The reason for non-acceptance of an order may be due to the Products being out of stock because the order does not fulfil the minimum requirements, there is an error in the description or pricing of the Products, we are unable to meet a deadline stipulated or there is an unacceptable credit reference.
4. All Products are subject to availability. When selecting Products for inclusion in our price list or on our website we endeavour to ensure that they remain available throughout the life of the list; however, some items will inevitably go out of stock. In the event that we are unable to supply your ordered Product, Flint will attract no liability other than to refund to the Customer any charge in respect of the non-delivered Product.
V. Ownership
1. Title to the Products will not pass to the Customer until we receive payment in full (in cash or cleared funds) for those Products and any other Products and Services that we have supplied to you in respect of which payment has become due.
2. The risk in the Products will become your responsibility from the time we deliver the Products to the address you provided or you/a carrier organised by you collect them from us.
VI. Cancellation
1. Legal Entitlement
a. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 14 working days from the day you receive your Products or same are transferred into your Customer Reserves. Such notification must provide the order number and the date upon which you received the Products.
b. Upon receipt of your written notification we will acknowledge receipt of your cancellation. You are required to return the Products to us, at your cost. Please note that a telephone call is not a valid cancellation.
c. You will be required to return the Product. If the original packaging of a defective wine has been damaged or destroyed, you must ensure that the returned wine is adequately packed for shipment back to Flint.
d. Subject to receipt of the returned wine, the purchase price thereof will be refunded within 14 days of receiving written notification of your intention to return it.
2. Cancellation for Faulty or Defective Wine or for Breach of Contract
a. You may cancel the contract with Flint if the Product is faulty or because of some breach of the contract by Flint which enables you to end the relationship.
b. Where you wish to cancel your contract, please notify us in writing as soon as the relevant grounds for cancellation come to your attention. This notice can be sent by email or by post to our registered company address. Please include the order number and the reason for the return.
c. Where we receive such notice we reserve the right to try and resolve the dispute; however, failing such resolution and subject to valid grounds of cancellation, we will accept such cancellation.
d. Where your contract/order has been validly cancelled we will refund you any payment received by Flint in relation to the Products or Services cancelled.
3. Pricing
a. Prices for all Products and Services are set out on our website.
b. Unless otherwise stated, prices listed for wines are quoted per unit and per case, and are offered subject to availability.
c. All our prices are in Pounds Sterling unless otherwise stated. All our Duty Paid prices include duty and VAT. All In Bond prices exclude duty & VAT, which are payable by the Customer when the release of the wines from bond is requested. Our prices are subject to currency fluctuations and changes in duty and VAT.
d. If any product or service is mistakenly priced, Flint will not be obliged to provide the product or service to you at the incorrect price, provided that we notify you before same is despatched to you, or within seven working days of our acceptance of the order in instances where we are not despatching same to you. Alternatively, we may cancel your order, subject to providing you with a full refund of any payments made by you. You may agree to pay the correct price, in which instance we will proceed with the order.
e. In the event that you are overcharged for a product or service, a full refund of the difference will be reimbursed to you.
f. We reserve the right to change our prices and the current prices will be listed on our website and published in our catalogues from time to time. Any pricing update on the website will supersede the previously published price.
VII. Payments and Credit
1. Payment may be made by bank transfer, by debit or by credit card.
2. Payment will be taken in full at the time of ordering in Pounds Sterling (GBP).
3. No payment will be complete until such time as payment has been received by Flint and any delay in the transfer of funds or bank authorisation is the Customer’s responsibility.
4. Any variation of our payment terms, if applicable, will take precedence over this clause.
VIII. Delivery and Collection
1. Delivery
a. Photographic identification may be required for the collection of orders.
b. Delivery is undertaken by independent third party service providers. The Customer is deemed to have read, understood and accepted any third party service provider terms and conditions which are available at the time of selecting the delivery method.
c. Products are delivered within seven working days from the date of order within the mainland UK. Flint is not responsible for providing an estimated time of delivery for any consignment.
d. Flint does not accept any responsibility for late or non-delivery of Products arising from incorrect delivery information being provided, nor for the inability of any third party carrier to effect delivery within the terms of the agreement.
e. Flint reserves the right to charge for any re-delivery of orders that have not been completed due to incorrect address information being supplied by the Customer or where the Customer is not available or not present to take receipt of delivery where that is the chosen method of delivery.
f. Regardless of value, all deliveries beyond the UK mainland are subject to a surcharge and delivery charges will be provided on quotation.
g. Delivery rates are set out in our services price list.
2. Export Orders
a. We are unable to deliver worldwide directly. We are however able to provide the contact details for experienced third-party wine shippers although no liability or responsibility for subsequent services will attach to Flint.
b. Any orders liable for import charges in the destination country will be for the account of the Customer.
3. Receipt of Goods
a. Deliveries should be inspected at the time of acceptance to ensure that there are no breakages or shortages. In instances where there are breakages or shortages, same should be recorded on the delivery note. We regret we cannot accept claims for shortages or breakages not recorded in this way.
b. Flint should be notified of any breakages or shortages within three days of delivery. Please note that multi-case orders may be delivered in separate deliveries. If the balance of any order is not received within three working days of the first delivery, please notify us.
c. Neither Flint nor the third party delivery agent can accept any responsibility for any loss or damage to any Products in the event that you are not available at the delivery address at the time of delivery or where instructions are given to leave the order in a safe place.
d. Flint will not be liable for consequential loss or damage in any respect.
4. Collections
a. Flint may assist in the collection of Products to be stored at our storage facility on request. The charges are set out in our services price list.
b. The Customer is responsible for detailing exactly what should be collected and any required information to assist the collection.
c. Collection is undertaken by independent third party service providers, the terms and conditions of which the Customer is deemed to have understood and accepted and which are available at the time of selecting a collection.
d. Only original, sealed cases will be insured by the third party collection partner; all other Products (single bottles, mixed cases, etc.) will not be insured and any insurance will be the responsibility of the Customer.
e. Flint accepts no responsibility for any loss or damage resulting from collections.
IX. In Bond Transfers
1. Where Flint receives In Bond transfers of Products from third party warehouses into Our Bond, such Products will be coded and logged into the Customer's account based on information received from the transferring warehouse and/or provided by the Customer. Flint is not liable if such information is incorrect. The responsibility to ensure that the correct information is provided to Flint is the sole responsibility of the Customer and the third party warehouse acting as the Customer’s agent, and Flint will not be liable if such information is incorrect.
2. The customer will be notified by Flint of the details of the Products as entered into the account and it is the Customer's responsibility to check that the names, vintages and quantities and to provide any corrections to Flint within seven working days of receiving the notification.
X. Event Attendance
1. Places are only open to attendees who are 18 years of age, and older. Attendees may be asked to produce photographic identification with proof of age.
2. Payment in full is required at the time of booking and an email confirmation will be provided. Admission to the event may require presentation of proof of booking (e.g. email confirmation), though generally, a guest list will be available at the door.
3. In the event of cancellation by the Customer, a credit will only be given if Flint is notified at least 28 days before the event. Credits will only be given after this time if Flint is able to re-sell the ticket(s).
XI. Special Conditions applicable to En Primeur wines
1. These special conditions supplement the basic terms and conditions and, where applicable supersede same, for wines sold as En Primeur.
2. Upon wines, offered En Primeur, ordered by Customers, Customers will be invoiced and payment will be due.
3. Once the wine is in the UK, Customers can pay the prevailing rate of duty, VAT and onward delivery to have the wines despatched. Alternatively, Customers can elect for their wines to remain stored In Bond for a fee which is set out in our services price list.
4. Flint will use its best endeavours to offer wines in quantities for which it has placed confirmed orders. However, because En Primeur is offered initially as a 'future' we cannot guarantee availability until it is delivered to the UK and offered to you for delivery. If a wine is unavailable for reasons beyond our control our only liability to you is the initial payment which will be refunded in full.
5. Flint will only accept the cancellation of an En Primeur order within 14 days from the date of invoice. Notice must be given and acknowledged in writing. Upon cancellation within the provisions of this clause, a full refund of the purchase price of the wine will be given to you. As the contract is for a future wine, cancellation cannot be accepted after the 14 days from invoice.
XII. Special Conditions applicable to Cellarage
1. These special conditions supplement the basic terms and conditions and, where applicable supersede same, for the provision of Cellarage Services.
2. Flint offers a wine storage service in a secure, temperature-controlled, bonded warehouse ('Our Bond'). Bottles are stored in their original packaging where possible. An inventory is kept against products stored on behalf of Customers at Our Bond.
3. Wines stored physically in Customer Reserves at Our Bond are subject to storage charges. Prices are reviewed annually and Customers will be notified in advance in advance of any changes.
4. Charges for storage apply only to wines held in the United Kingdom either duty paid or In Bond. Wines purchased En Primeur will become subject to storage charges upon arrival at Our Bond. Customers will be advised upon subsequent shipment and, on arrival, wines will be stored In Bond unless we receive written instructions to the contrary for that wine.
5. There may be a minimum charge equal to one full case rate, in respect of storage under the equivalent of one 9-litre case.
6. Insurance cover is provided as part of Flint’s Cellarage Service, is included in the storage charge, and is for the replacement value of the wine as estimated by Flint. In the unlikely event of breakage or loss whilst in Flint's care, a wine will normally be replaced with either the same wine (subject to availability) or a wine of similar quality up to the insured value. Flint accepts no liability should replacement stock not be available at the estimated and insured value.
7. Title: Wine in Customer Reserves remains the property of Flint until all invoices and outstanding charges are settled. No wines will be released from a Customer’s storage account held with us until all outstanding charges are paid. Title is determined by reference to your Stock Certificate and, in the case of sealed cases, to the Stock Number.
8. Ullages/Condition Loss: While every effort is made to preserve the quality of the stored wine and Flint will take reasonable care in the storage of your wines, no liability will be accepted for deterioration which may occur by being cellared too long or through the natural processes to which all wines and their corks, however well cared for, are subject. Where a maturity date is provided, Flint will not accept any liability for the condition of the wine from six months after the maturity date.
9. Valuations: Flint will provide advice on the valuations on client account pages on the website. Such valuations will be based on a regular review of prices using third party data. Any prices shown are for guidance only and Flint provides no guarantee, and accepts no liability, in relation thereto.
10. Advice on purchase and resale: While Flint will recommend actions based on its understanding of individual Customers’ requirements and objectives, Flint is not recognised as a financial advisor and no undertakings with regard to investment performance of any wine will be given, or may be implied from any information provided by any employee of Flint. Furthermore, Flint cannot be held liable for unforeseen changes in the value of wines traded on the open market.
11. In Bond transfers made within the Our Bond facility will be undertaken free of charge. Such transfers from Our Bond to another bonded warehouse within the London City Bond network will be subject to the charges set out in our services price list. Transfers which take place to a bonded warehouse outside the London City Bond network will also be subject to charges set out in our services price list.
12. Transfer of ownership requests may attract an administration fee set out in our services price list.
13. Products not purchased from Flint may be accepted into Customer’s Reserves and may attract an administration fee as set out in our services price list. Flint reserves the right to reject wine in instances as when there is a question around the condition thereof, suspected fraud etc.
14. In the event a case of wine is discovered to have woodworm, Flint will arrange for the case to be treated at the cost of the customer at the rate as set out in our services price list.
15. Termination
a. It is the Customer’s obligation to ensure that Flint are in receipt of their current address and delivery of any notification to the last recorded address will be deemed to be proper notification.
b. Flint may terminate your Cellarage on one (1) months’ notice. You agree to collect your Reserves or to supply us with a delivery address (See Services price list for delivery costs) at least three (3) days before the expiry of the notice period, failing which Flint reserves the right to dispose of, by sale or otherwise, your Reserves.
c. Any cellarage or other charges due will be calculated and are payable on closure of the account.
d. In the event of non-payment of invoices or failure to instruct upon termination, Flint reserves the right to:
- sell part of or all of the Customer's Reserves and to deduct from the proceeds the outstanding charges, any costs incurred in the sale and our standard broking fee; or
- take back and incorporate into Flint’s stock, some or all of the Customer’s Reserves and credit against the amount due, a sum which in the reasonable opinion of Flint is the current market value, less 3% administrative cost.
- otherwise dispose of the reserves; any costs will be for the Customer’s account (e.g. destruction fees).
16. In the event of Flint exercising its rights in terms of this clause, we reserve the right to select the Customer’s Reserves to be disposed of.
17. Flint may dispose of the Reserves by way of auction. A listing fee will be charged as per our services price list. The listing price will be determined with reference to our market valuation data on the listing day. In the absence of such price, the estimated market price, as determined in the sole discretion of Flint, will be used. Flint reserves the right to accept any reasonable bid for the Reserves and Flint will not be held liable for any market variation in the event that the Reserves are sold below the original value or price paid.
18. All Reserves held in a Customer’s name will result in the said Customer being the Flint client and thus solely responsible for all payments and for providing all instructions. The Customer, by placing the Reserve into Cellarage is deemed to have entered into the agreement with Flint on these terms and conditions, and hereby indemnifies Flint against all and any liability, loss, expenses or costs arising from any claim whatsoever nature made by any third party claiming title to the Reserves, and incurred by Flint in exercising its right of sale or disposal or refusing to act on such third party’s instructions or otherwise.
19. In the event of the exercise by Flint of its rights in terms of this clause, the Customer irrevocably authorises Flint in perpetuity, to act as his or her agent to sell the Reserves and agrees that ownership of the Reserve will transfer to Flint or to a purchaser, as the case may be. Flint will not be responsible or liable for any difference in the proceeds of sale or allocated value, had the wine been sold through a third party or valued by a third party.
20. Monies owing to Flint will be deducted from the disposal proceeds/allocated value and the balance, free of interest, will be paid to the Customer provided Flint are in receipt of the Customer’s current contact details. Where we are not in receipt of current contact details we will hold the disposal proceeds for the customer's benefit for a period of 12 months whereafter the customer will be deemed to have abandoned their property and any disposal proceeds will be forfeited to Flint.
21. Where the proceeds of the sale/allocation value do not cover the amount due from the Customer, Flint reserves the right to recover the balance from the Customer.
XIII. Special Conditions applicable to Broking
1. These special conditions supplement the basic terms and conditions and, where applicable supersede same, for the provision of broking services.
2. Flint will seek third party purchasers for your wine. You may offer wines for sale by contacting our team. All instructions must be made and confirmed in writing.
3. By agreeing to these broking terms and conditions you are authorising and granting to Flint a six month exclusivity period to offer the wine for general sale. If the wine fails to sell within the six month period, we reserve the right to withdraw the wines from sale and will notify you accordingly.
4. Ownership and Transfer of Title
a. Flint will act as your agent in the sale of any wine and same will be held, pending sale, in the Customer’s name, uniquely identified, with Our Bond.
b. Upon the completion of the sale, and receipt of cleared funds by Flint, title in the wines will be transferred to the Purchaser.
c. In the event of a Customer deciding to withdraw the wines from sale, and notifying Flint in writing, they will be returned to the Customer, or transferred to another account at Our Bond according to the Customer’s instructions.
d. If the purchaser of wine(s) defaults on payment or cancels the purchase, then Flint will not be liable for any loss or damage suffered by the Customer. The Products will revert to the Customer’s ownership. Flint will notify you via email in the case of cancelled sales.
5. When providing broking and trading Services in terms of this clause 12, Flint acts always as the agent for (and never as principal on behalf of) the Customer. As such the Customer warrants the provenance and condition of the Product as displayed by Flint and accepts all risks in and thereto. The Customer agrees to indemnify and hold harmless Flint and its directors, officers, agents, employees and representatives against any and all claims, demands, penalties, losses, liability or damage, including, without limitation, reasonable attorneys' fees and expenses asserted against, resulting from, or related to the provenance, condition or quality of the Product sold by the Customer through the broking and trading Services. By way of clarification, if a Product is corked or otherwise faulty Flint will not be responsible. Any refund payable to a purchase by Flint in this instant, will be recoverable from the Customer upon demand.
6. Broking wines sold through the Flint facility are deemed to constitute a completed sale unless they are found to be in condition other than as represented as a condition of the sale and as per our requirements for the condition of wines.
7. Wines that Flint offers to trade or purchase must be free of any lien or encumbrance, must not currently be offered for sale by any third party, and must have been paid for in full.
8. Wines must be free from any associated storage charges owed either to Flint or any third party.
9. Until such a point in time that ownership rights are transferred the Customer will remain responsible for all storage and administrative charges incurred in respect of the relevant wine(s).
10. Eligibility to sell wines
a. Wines accepted for sale by Flint must have a full record of provenance and have been transported and stored in optimum conditions. Flint may refuse to sell wines which, in the opinion of Flint or its agents, do not meet these requirements.
b. In order to sell wines via Flint’s Trading Service you must have a storage account with Flint.
c. Wines must be booked into and physically present at Our Bond at the time you offer wines to Flint.
d. Wines that are offered for sale must have been stored by Flint at Our Bond, or another accredited bonded warehouse permanently since landing in the UK.
e. Flint may accept to trade duty paid wines, however reserves the right to refuse to do so on any basis.
11. Pricing and Payment
a. Flint will provide a price range based on the current market price. This valuation will be used to suggest a selling price; however, the final offer price must be agreed with the Customer.
b. Flint may list the same wine for sale at different prices, in accordance with different Customers’ instructions. If the same wine is listed at an identical price by two or more Customers, Flint will use its best endeavours to sell the wine that was listed first.
c. Following the sale of your wine, payment will be made to the Customer after receipt of payment in full by Flint from the purchaser and deduction of Flint’s fee set out below. A credit note for the agreed purchase price will be raised on the Customer account.
d. Flint will charge a fee as per the services price list and the payment to the Customer will be for the Net Proceeds agreed in the most recent Agreement for Sale.
e. Payment to the Customer, by bank transfer, will take place on or around the fifteenth working day of the month following the sale, provided that bank details have been provided, securely, online on the Customer’s account seven working days prior to expected payment.
12. Condition of Wines
a. All wines either purchased or offered for sale by Flint are deemed to be in a saleable condition. Should a wine be found to be in poor condition in the opinion of Flint or its agents (and its condition cannot be attributed to its storage by Flint), the transaction may be considered null and void at any point up until transfer of funds.
b. Flint has the right to refuse to trade wines which it considers are too old to be consumed or past their best. We may recommend an alternative means of trading such wines.
c. Should a condition report be necessitated for any wine, in order to facilitate a sale, the Customer will be contacted and charges will apply as set out in our services price list.
d. Condition reports
i. Condition reports are mandatory for any duty paid wines to be offered and for wines over a certain age or price threshold as determined by Flint for sale by Flint other than wines purchased duty paid from Flint and stored continuously at Our Bond following shipment to the UK.
ii. Condition reports involve the case(s) being located from storage, being opened in the studio and photographs being taken so that the condition of the case, labels, closures and neck levels can be viewed. Condition reports assist Flint when selling wines as proof of condition to potential purchasers.
iii. Upon request to Flint condition reports are normally produced within 7 working days.
iv. Charges for condition reports are non-refundable and are subject to normal account payment terms.
v. Condition reports include one high-resolution photo of the case and the individual bottles (including front labels). A brief description of the case is also included.
vi. Condition reports are associated with the Wine(s) and will be useable by subsequent owners of the Wine(s) should ownership change and the Wine(s) remain in the custody of Flint.
vii. Condition reports are expertly produced by our partners at Our Bond. Great care is taken when opening the case and to reseal it back to its original condition. In the unlikely event that the case cannot be reconstructed Flint reserve the right to offer fair compensation.
viii. A condition report does not guarantee that the wine is free from any non-visible damage (such as cork taint) or guarantee the provenance or quality of the wine therein.
vix. Over time the condition of the contents of the case may deteriorate as a result of the natural ageing process. As such, Flint does not accept liability for a deterioration in the condition of the contents of the case (including liquid, labels, corks and capsules). Flint will not accept any liability for any missing capsules, corks or labels upon receipt checking. Condition reports provide a representation of the current condition of the wine and do not guarantee the future condition of the wine.
XIV. CLUB
1. Membership
1. Flint Club is a defined set of enrolment requirements for private clients who, once enrolment is accepted and validated by Flint, are entitled to specific and pre-defined benefits.
2. By enrolling, members are deemed to have accepted Flint’s basic private client terms and conditions.
3. Members can apply, cancel or re-apply by electronic written instruction to [email protected] or by writing directly to an employee of Flint.
4. Flint reserves the right to alter the terms of club membership, or to terminate the scheme in its entirety, at any time, subject to advising the client accordingly.
2. Payment
1. Members will pay their monthly subscription by saved payment method on or around the last working day of each month. In the event a member's balance exceeds the sum of the monthly contribution and their outstanding balance from the previous month’s invoices, this difference will also be taken at the same time from the saved payment method.
2. Members set their monthly subscription amount, the minimum for which is set out in our services price list.
3. Members who have not yet reached their thirty-fifth birthday qualify to enrol at a minimum monthly commitment as set out in our services price list. They may be asked for proof of age on enrolment.
4. There are no management fees.
5. At their discretion, members may use their funds towards any Products and Services.
6. Members can change their subscription at any time, though not to fall below the minimum requirement. Changes will be reflected in the month following the month in which we receive the instruction, including both the new subscription amount and the change in benefits.
7. Membership benefits apply from the date of making an initial account payment of one-off payment and completion of the recurring payment mandate for future monthly payments, or following the receipt of the first payment.
3. Benefits
1. The defined benefits are subject to availability and may be altered at any time, subject to advising members of their change.
2. In the event that prices of products or services change, members will be advised either by way of notice on the website or by electronic written communication. Please check the website for prevailing rates or otherwise prices. Prices on the website will supersede all printed communications.
3. A fair usage policy will apply to all benefits.
4. For members who enjoy access to allocated wines, those wines will not be eligible to move bonded storage facilities for three years from the date of purchase. If they are physically available in the UK, members may have them delivered (subject to receipt of all duty and VAT owed, and any other outstanding account balance due) to their primary account address prior to the three year mark.
5. Referrals: Flint may choose to offer a referral bonus to new club members who are referred by existing members, under the following conditions:
i. The referring member must be a current existing member with a subscription having been taken at least in the month of the referral
ii. The referred member must be a new member, joining the club for the first time, and a new customer to Flint Wines (also known previously under the trading name, Stannary Wine), a household not having previously transacted with Flint Wines Ltd.
iii. The referral bonus will be paid in the month following the first direct debit taken from the referred member’s account
iv. The referral bonus will be delivered in the form of a credit on the account, redeemable against the purchase of wine from Flint, and may not be withdrawn as cash.
4. Cancellation, pause or termination
1. To cancel membership, a member must give notice, in writing, to Flint subject to any outstanding account balance being settled in full.
2. Upon cancellation, members can instruct Flint to transfer any remaining account balance, net of any outstanding debt or referral credits, to the member’s nominated bank account.
3. All benefits associated with Flint Club membership will cease immediately upon cancellation.
4. Members may request to pause membership. It is entirely at the discretion of Flint whether the Member may continue to enjoy benefits despite subscription contributions being paused. Members may pause for no more than six months.
5. Flint reserves the right to terminate club membership in the unlikely event that a member is deemed not to be participating in the spirit of the scheme or to be abusing the benefits of membership.
6. There is no cost to cancelling membership
Services Price List
Private Clients
Prices reflected from 1 April 2026, except where noted within storage
Storage
£13.33 ex-VAT, per year, billed half-yearly, in advance
* Note: this will be billed quarterly in arrears, from 1 January 2026 for the period 1 Oct - 31 Dec 2025
** Note: the rate will increase to £16.00 ex-VAT from 1 April 2026
Delivery, mainland UK
£15 ex-VAT within London;
£25 ex-VAT outside London;
free for £500+ orders
Split case charge
£12.50 ex-VAT
Condition report
£20 ex-VAT
Transfer of wine under bond to another LCB facility
£25 ex-VAT for up to 24 cases
Transfer of wine under bond to a non-LCB facility
By quote
Exports
By quote
Club Members
Storage
£14.40 per year (£12.00 ex-VAT)
Billed quarterly in arrears, from 1 October 2025
Delivery, mainland UK
Free to mainland UK, excluding Channel Islands, Scotland and Northern Ireland, up to 5 cases
Split case charge
Free
Condition report:
£15 ex-VAT
Transfer of wine under bond to another LCB facility
No charge
Transfer of wine under bond to a non-LCB facility
By quote
Exports
By quote